Call Centres

CALL CENTER OFFICER – Almost Running

CALL CENTER OFFICER – Almost Running

PROFESIONAL CALL CENTER OFFICER
Graha Mustika Ratu, Jakarta | 26 Juni 2019 | 09.00 – 17.00 WIB | RP. 1.750.000,

Professional Receptionist – ALMOST RUNNING

Professional Receptionist – ALMOST RUNNING

Puri Denpasar Hotel, Jakarta | 28 Maret 2019 | Rp 1.650.000,-/orang

Handling Customer Complaint & Improving Quality of Interaction – PASTI JALAN

Handling Customer Complaint & Improving Quality of Interaction – PASTI JALAN

Amaris Hotel/ Neo Hotel/ Santika Hotel, Jakarta | 07 – 08 Februari 2019 | Rp 5.225.000

Telephone Techniques And Ethics

Telephone Techniques And Ethics

Kata Kunci: Telephone, Telephone Techniques, Telephone Ethics Jakarta | 02 – 03 Oktober 2015 | Rp. 4.250.000,-     The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program to the participants to increase service level performance […]

Customer Complaint: Interaction & Handling

Customer Complaint: Interaction & Handling

Kata Kunci: Customer Complaint, Customer Satisfaction, Komunikasi Efektif Five Star Hotels*, Jakarta  | 02 – 03 December 2014 | Rp 6.600.000,-       Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena itu untuk sadar akan perannya sebagai ujung tombak perusahaan sangatlah diperlukan sehingga dapat lebih bertanggung jawab terhadap peningkatan mutu […]

Receptionist & Telephone Operator

Receptionist & Telephone Operator

Kata kunci: receptionist, telephone operator, presentation skills, communication skills Graha Sejahtera Mandiri, Jakarta | 20 Nopember 2014 | Rp. 950.000,-/ peserta  Graha Sejahtera Mandiri, Jakarta | 17 Desember 2014 | Rp. 950.000,-/ peserta     A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how […]

TELESELLING SKILLS

TELESELLING SKILLS

Kata kunci: Teleselling, Telephone Technique, Telephone Courtesy Graha Mustika Ratu, Jakarta | 15 Oktober2014 | RP. 1.600.000,- Teleselling merupakan salah satu teknik penjualan yang banyak digunakan dewasa ini. Dengan segala kelebihan dan kekurangannya, teleselling memberikan porsi cukup besar dalam sukses penjualan, baik untuk penjualan barang maupun jasa. Oleh karena itu, diperlukan keterampilan dan kemampuan menelepon yang baik oleh para karyawan  […]

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