CUSTOMER SERVICE MANAGEMENT – Pasti Jalan

Kata kunci: customer service, customer service management, manajemen cs, pelayanan prima

Jakarta | 01 – 02 Juli 2019 | Rp. 6.900.000 Per Peserta
Jakarta | 08 – 09 Juli 2019 | Rp. 6.900.000 Per Peserta
Jakarta | 15 – 16 Juli 2019 | Rp. 6.900.000 Per Peserta
Jakarta | 22 – 23 Juli 2019 | Rp. 6.900.000 Per Peserta
Hotel Ibis Kemayoran, Jakarta | 29 – 30 Juli 2019 | Rp. 6.900.000 Per Peserta – PASTI JALAN

Jadwal Training 2019 Selanjutnya …

 

 

Training Background Customer Service Management

Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.

Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.

The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.

 

Training Objectives Customer Service Management

  • Understand effective methods and strategies for creating excellent customer service.
  • Understand the challenges and problem solving methods of customer service.
  • Learn to recognize and provide not must “good” but “exceptional” customer service
  • Learn how to recognize “poor” customer service.
  • Learn how to “wow” your customer understand the communications in customer service.
  • Learn how to be more than just a business acquaintance. Learn how to be your customer’s friend and create loyalty

 

Training Audience Customer Service Management

Individuals with intensive interaction with customers and with the strong interest on customer service management

 

Contents Customer Service Management

  • Welcoming customers
    • The value of excellent customer service
    • Why are we here?
  • Tourism, leisure and hospitality
    • The tourism, leisure and hospitality industry
    • The benefits of tourism
    • The value of tourism
  • Understanding your customers
    • The customer experience
  • Delivering service excellence
    • Key elements of customer service
    • Customer service trends
    • Setting and maintaining standards
    • First impressions
  • Communicating successfully
    • The communication process
    • Types of communication
    • Are you listening?
    • That’s a good question…
    • Telephone techniques
  • Providing information and advice
    • Presenting information to customers
    • Knowing your local area
    • Giving directions
  • Meeting specific needs
    • Providing an accessible service
    • Language and cultural diversity
    • Welcoming customers of all ages
  • Dealing with difficult situations
    • I’m the nice customer
    • The causes of dissatisfaction
    • Handling complaints
    • Resolving problems
  • Boosting business
    • Using customer service to boost business
    • Improving quality

 

Training Methods Customer Service Management

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2019

  • Hotel Santika Kuta, Bali
  • Hotel Nagoya Plaza, Batam
  • Hotel Fave, Balikpapan
  • Hotel Aston, Manado
  • Hotel Lombok Raya, Mataram
  • Hotel Serela Merdeka, Bandung
  • Hotel Santika Pandegiling, Surabaya
  • Sofyan Hotel Betawi, Jakarta
  • Hotel Ibis Solo
  • Hotel Ibis Simpang Lima, Semarang
  • Hotel Ibis Malioboro, Yogyakarta
  • 01 – 02 Juli 2019
  • 08 – 09 Juli 2019
  • 15 – 16 Juli 2019
  • 22 -23 Juli 2019
  • 29 – 30 Juli 2019
  • 05 – 06 Agustus 2019
  • 13 – 14 Agustus 2019
  • 19 – 20 Agustus 2019
  • 26 – 27 Agustus 2019
  • 02 – 03 September 2019
  • 09 – 10 September 2019
  • 16 – 17 September 2019
  • 23 – 24 September 2019
  • 30 September – 01 Oktober 2019
  • 07 – 08 Oktober 2019
  • 14 – 15 Oktober 2019
  • 21 – 22 Oktober 2019
  • 28 – 29 Oktober 2019
  • 04 – 05 November 2019
  • 11 – 12 November 2019
  • 18 – 19 November 2019
  • 25 – 26 November 2019
  • 02 -03 Desember 2019
  • 09 – 10 Desember 2019
  • 16 – 17 Desember 2019
  • 23 – 24 Desember 2019
  • 30 – 31 Desember 2019

 

Investasi dan Fasilitas

  • Rp 7.900.000 (Non Residential, Belum Terasuk Pajak PPn 10%) untuk lokasi di Bali, Batam, Balikpapan, Manado atau Lombok
  • Rp 6.900.000 (Non Residential, Belum Terasuk Pajak PPn 10%)) untuk lokasi di Bandung, Jakarta atau Surabaya
  • Rp 5.900.000 (Non Residential, Belum Terasuk Pajak PPn 10%) untuk Lokasi Solo, Semarang atau YogyakartaQuota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

CUSTOMER SERVICE MANAGEMENT

 

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