ISO 20000: IT SERVICE MANAGEMENT – Almost Running

Kata kunci: ISO, ISO 20000, IT Service management

Jakarta | 27 – 28 October 2014 | Rp 3.950.000 – Almost Running
Jakarta | 28 – 29 November 2014 | Rp 3.950.000




LEARNING OBJECTIVE
:

  • Explain the purpose and intent of the ISO 20000 standards
  • Describe the requirements of ISO 20000
  • Understand the IT Service Management cycles
  • Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement of the service management.



MATERIAL OUTLINE ISO/IEC 20000: IT SERVICE MANAGEMENT:

Day 1: Introduction to the IT Service Management based on ISO 20000 Standard

  • Overview of the ISO 20000 Service Management standard
  • Scope and applicability
  • Requirements for a management system
  • Planning and implementing ITSM (PDCA)

Day 2: Launching and implementing ISO 20000 standard

  • Service delivery processes:
    • Service Level Management
    • Service Reporting
    • Capacity Management
    • Service Continuity and Availability Management
    • Budgeting and accounting for IT Services
    • Information Security Management
  • Release Process
  • Resolution Process (Incident and problem management)
  • Relationship Process (Business Relationship and Supplier Management)
  • Control Process (Configuration and Change Management)
  • Alignment  of ITIL and ISO 20000 standard
  • Implementing a documentation management framework
  • Case study



TRAINING INSTRUCTOR

Mokhammad Hadi Cahyono, ST. lulusan dari Teknik Industri, Universitas Indonesia, UI. Di samping pendidikan formal, untuk meningkatkan kompetensinya Beliau juga mengikuti pendidikan nonformal diantaranya ISO 14001, 18001 Awareness Training, Information Security Management system (ISMS) Training, Demystifying ISO 27001:2005 Training, Quality Management system ISO 9000 comprehensive Training, Training for Powersim (Dynamic Simulation Software), Participant in Standardizations Seminar in order to Get Quality Improvement and Customer Satisfaction, Participant in Industrial Knowledge development Seminar, Participant in Introduction ISO 9000 and Documentation System Seminar, dll. Pak M. Hadi Cahyono sudah sering menjadi instruktur untuk kelas training industry di Indonesia serta menjadi pembicara pada seminar-seminar. Pengalaman kerja riil di lapangan Pak M. Hadi Cahyono banyak di seputar bidang ISO, seperti di antaranya Assessment kesiapan implementasi dan sertifikasi ISO 20000:2005, Penyusun prosedur keamanan informasi dalam rangka implementasi dan sertifikasi ISO 20000:2005, Pendampingan Sertifikasi ISO 27001:2005, Pembuatan Gap Analysis berbasis ISO 27001, Konsultansi Pendampingan Implementasi Dokumen/Kebijakan ISMS terkait Pemeliharaan Sertifikasi ISO 27001:2005, Pembuatan Sistem Manajemen Keamanan Informasi berbasis ISO27001 PPE, Preparation of ISO 27001:2005 certification dan masih banyak lainnya. Pengalaman riil lapangan ini akan menjadi kekayaan materi buat Beliau dalam menjadi instruktur di kelas-kelas training.



VENUE :  

Jakarta( Hotel  Ibis Arcadia/Hotel Harris Tebet/Hotel  Oak Tree/Setiabudi Building 2)



TRAINING DURATION : 

2 days

TRAINING TIME :  

  1. 3 – 4 February 2014
  2. 7 – 8 March 2014
  3. 14 – 15 April 2014
  4. 21 – 22 May 2014
  5. 27 – 28 June 2014
  6. 20 – 21 August 2014
  7. 22 – 23 September 2014
  8. 27 – 28 October 2014
  9. 28 – 29 November 2014



INVESTATION PRICE/PERSON :

  1. Rp 3.950.000/person (full fare)  or
  2. Rp 3.750.000/person (early bird, payment 1 week before training)  or
  3. Rp 3.500.000/person (if there are 3 or more participants from the same company)



FACILITIES FOR PARTICIPANTS :

  1. Training Module
  2. Flashdisk contain training material
  3. Certificate
  4. NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Foto
  8. Training room with full ac facilities and multimedia
  9. Lunch and twice coffee break everyday of ISO 20000 training
  10. Qualified Instructor
  11. Transportation from hotel of participants to hotel of training VV (if minimal participants from the same company is 4 )

 

ISO/IEC 20000: IT SERVICE MANAGEMENT

 

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